Refund Policy

1. Digital Coin Purchases

Website coins are digital goods. Once payment is completed and the purchased coins have been successfully added to your account, the transaction is generally considered fulfilled.

2. Refunds for Technical Problems

If a payment is completed but coins are not delivered correctly, or if a verified technical issue affects your purchase, you may contact support for review. Approved cases may be resolved by:

• - manual coin delivery
• - purchase correction
• - partial or full refund when appropriate

3. Non-Refundable Cases

Refunds are generally not provided for:

• - completed coin deliveries already added to your account
• - purchases used for VIP, utilities, or other store items
• - mistakes caused by selecting the wrong package yourself
• - dissatisfaction after successful delivery of digital goods

4. Chargebacks and Payment Disputes

If you experience a payment problem, please contact us first before opening a chargeback or payment dispute. Unauthorized or abusive chargebacks may lead to account restrictions, suspension of purchased benefits, or additional review.

5. Contact for Refund Requests

For payment or refund questions, contact:

info@swazzgaming.com

Please include your Steam account name, payment date, purchased package, and a short explanation of the issue.